Customer Service

The Gemba Promise

Do-right done right.

Our service team has your back with warehouse equipment and industrial supplies for every application. We’re the experts and we’re not afraid to help – by phone or email, Monday – Friday, 8 AM – 5 PM ET.

The extra mile isn’t far enough.

Whatever we’re doing to serve you, we’ll do it with a smile. We’ll go the distance – and then some – to brighten your workday.

No Muss, No Fuss! Guarantee.

We stand behind 100% our products 100% of the time. If you’re not happy for any reason, we’ll refund every single penny of your order, including taxes and shipping both ways. It’s our No Muss, No Fuss Guarantee. Every product. Every penny. Every time.

Returns

No hassles. No hidden fees. No kidding. If you ever need to return an item, we’ll take it back – no questions asked. You’ll never pay restocking charges or be slapped with hidden fees. It’s all part of our No Muss, No Fuss Guarantee <link here>.

Shipping & Terms

Shipping

All items ship FOB origin. Unless otherwise requested by the buyer, goods will ship using carriers of our choice with shipping handling, insurance, and packaging charges prepaid by Gemba Industrial Solutions and added to the invoice. Any extra charges for services requested by buyer, e.g., special routing, inside delivery, or pre-delivery notifications must be paid by Buyer. Expedited delivery is available upon request.

Terms & Conditions

No minimum orders. Orders are just one or a truckload – we’re happy to send you exactly what you need. We accept VISA, MasterCard, American Express and all Government credit cards. WE can also send an invoice. Terms are NET 30 pending credit approval.

Discount Programs

How low can you go? Commit volume, get our best pricing. Up to 15% off!

Depending on the level of your annual spend, you could join thousands of companies who have lowered their cost by 5% – 15%. If you’re willing to commit volume to Gemba Industrial, we’re happy to hook you up with discounted pricing. Cha-ching!

But wait, there’s more to our programs than price breaks. A dedicated product specialist can work with you to make sure you’re using the right products for the job. You won’t just spend less, you’ll spend smarter.

Program Benefits

  • Save big on every purchase with volume discounts – up to 15% off
  • Use products more efficiently with advice from our product specialist
  • Qualifying customers receive guaranteed availability on select products
  • See how much you’re saving in a personalized annual report

Ready to start saving? Contact us now to see if you qualify.

Email your contact info

Call 502-514-9252

No Muss, No Fuss! Guarantee

We stand behind 100% our products 100% of the time. If you’re not happy for any reason, we’ll refund every single penny of your order, including taxes and shipping both ways. It’s our No Muss, No Fuss Guarantee. Every product. Every penny. Every time.

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